About This Course

<p style="margin-left:0in; margin-right:0in; text-align:justify"><span style="font-family:Tahoma,Geneva,sans-serif"><strong>Course Overview</strong></span></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Bookman Old Style",serif"><span style="color:#333333">If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.</span></span></span></span></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><strong><span style="font-family:Tahoma,Geneva,sans-serif">Who Should Attend</span></strong></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Bookman Old Style",serif"><span style="color:#333333">End-user level computer and networking skills are required. Some level of work experience in IT service support or IT service delivery is highly recommended.</span></span></span></span></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><strong><span style="font-family:Tahoma,Geneva,sans-serif">Course Objectives</span></strong></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Bookman Old Style",serif"><span style="color:#333333">At the end of this course, students will be able to: - Describe the history and basic concepts of ITIL. - Describe Continual Service Improvement in the IT Service Lifecycle. - Describe Service Operation in the IT Service Lifecycle. - Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. - Describe Service Transition in the IT Service Lifecycle. - Describe Service Design in the IT Service Lifecycle. - Describe Service Strategy in the IT Service Lifecycle.</span></span></span></span></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><strong><span style="font-family:Tahoma,Geneva,sans-serif">PreRequisites</span></strong></p> <p style="margin-left:0in; margin-right:0in; text-align:justify"><span style="font-size:11pt"><span style="font-family:"Bookman Old Style",serif"><span style="color:#333333">Familiarity with IT terminology and IT-related work experience are recommended.</span></span></span></p>

• Learning Objectives

• Find a new position involving
  Data modeling.
• Expanded responsibilities as part of
  an existing role.
• Ready to begin working on real-world
  data modeling projects.

• Other Instructors

• Eleanor Fant Instructor
• Lauren Stamps Teacher
• Jonquil Von Associate